Can I get a quote over the phone?

Yes, we can provide you an estimate over the phone. There’s some information that we’ll need to ensure this is as accurate as possible. If you are happy with the quote we can then arrange a convenient time to clean for you.

Will the quote change?

No, Changes to the quotes are very rare - only significantly bigger areas or stubborn staining can affect the cost.

How soon can you carry out the cleaning for me?

We will always try to arrange the cleaning at the most convenient time for yourself and most work can often be carried out within 24-48 hours of contacting us.

If I have to, how soon must I cancel my appointment?

We aim to be very flexible therefore we don't enforce a specific time frame however we would prefer to be notified no later than the day before the actual work is scheduled if possible. 

Do you work at weekends?

Yes we do. We work 6 days a week (Monday – Saturday)

Do you have a minimum charge?

Yes. Our minimum charge is £50.

How do I pay for the cleaning services?

You can pay before the appointment using a bank transfer after receiving the invoice, you can pay by debit , credit card, or cash at the end of the appointment. Please note we will require a 50% deposit to secure your booking. If you decide to cancel the service, your deposit is fully refundable – as long as you provide us with at least 24 hours' notice.

What stains can you remove?

We can remove a large variety of staining including tea, coffee, red wine, food stains, blood, ink, tar, oil, urine, draft marks, dye transfer and many other types of stains. Stain removal results can vary due to the many different types of fabrics and carpet fibres, please contact us and we will be happy to discuss it with you.

Do you guarantee to remove all stains?

We guarantee the best results possible but unfortunately cannot guarantee removal of staining because it’s sometimes not possible.

What kind of cleaning chemicals do you use?

We only use UK made products, namely Prochem and Clean Smart. 

How often should I have my carpets cleaned?

Most manufacturers recommend that carpets are professionally cleaned every 6 months. If you allow the carpet to become heavily soiled it could significantly reduce the life of the carpet.

My sofa says dry clean only, can it be thoroughly cleaned?

Yes. We always thoroughly pre-test the upholstery to determine the most effective cleaning method. We can dry clean the upholstery if necessary although our other cleaning methods are more effective.

Do you clean every area of the fabric?

Yes. We remove all cushions and clean every accessible area of fabric.

Do you guarantee the cleaning results?

Yes we do. Prior to carrying out the cleaning we will give you an honest expert opinion on the results of the cleaning. We will come back at the earliest available opportunity (normally within 48 hours) to resolve the issue at our expense.

Is there a risk of shrinkage?

No. We will thoroughly pre-test carpets and fabrics prior to cleaning.

What if I'm unsatisfied with the results of the cleaning?

Prior to cleaning we will give you an honest idea of the results of the cleaning. If you are unhappy with any of the cleaning, we will come back at the earliest available opportunity (normally within 48 hours) to resolve the issue at our expense.

If you are still unsatisfied with the cleaning we will refund your money.

Are you fully insured?

Yes we are. Certificates are available on request.

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Do I have to move the furniture before the cleaning?

We are happy to move furniture if physically possible for one person. There is no extra cost for this.

What equipment do you use?

We use the most modern, energy efficient and professional cleaning equipment. Our most commonly used method of cleaning uses our hot water extraction machine. This machine can rinse and extract the soiling and staining at very high power if necessary. We can also use different machinery for delicate fabrics i.e. silks and other dry clean only fabrics.

Is the cleaning safe for children and pets?

Yes. We use only hot water with non-toxic, eco-friendly products and it also safe for your children and pets. 

How long will the cleaning take?

Generally a lounge carpet will take on average 1 hour to clean and a 3 piece suite will take on average 3 hours to clean. The cleaning time may vary due to access, difficult or heavy staining and soiling.

How soon can I use the items after cleaning?

The average carpet and rug will take between 1 - 3 hours to be touch dry although you can often walk on the carpets straight after cleaning. Upholstery will take 4 - 5 hours to dry on average. Leather and mattresses can be ready for use almost immediately following the cleaning. Drying times can vary due to soling and staining levels, humidity, ventilation and temperature. Our technicians will advise you how to get the quickest drying times.

How soon can I vacuum after the cleaning?

You can vacuum the carpet once it is dry, although you shouldn't need to until your next regular vacuum.